Privacy Policy
Information We Collect
We collect information you provide directly to us and some data automatically through your use of our services. Here's what we gather and why:
Personal Information You Provide
- Name and contact details when you create an account
- Financial goals and budgeting preferences
- Communication preferences and feedback
- Payment information for premium features
- Educational course enrollment data
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service delivery, account management | Duration of account + 2 years |
| Financial Goals Data | Personalized budgeting recommendations | Duration of account + 1 year |
| Usage Analytics | Service improvement, feature development | 2 years from collection |
| Communication Records | Customer support, service quality | 3 years from last interaction |
Automatic Data Collection
Our systems automatically collect certain technical information to ensure our services work properly:
- Device type and browser information
- IP address and general location data
- Pages visited and features used
- Time spent on different sections
- Error logs and performance metrics
How We Use Your Information
Your information helps us provide better budgeting tools and educational content. We're pretty straightforward about this stuff.
Core Service Delivery: We use your data primarily to deliver the budgeting tools and educational content you've requested. This includes personalizing your dashboard, tracking your progress, and sending relevant course materials.
Primary Uses
- Delivering personalized budgeting recommendations
- Providing access to educational materials and courses
- Sending account updates and important notifications
- Improving our tools based on how people use them
- Responding to your questions and support requests
Communications
We'll send you essential account information and, if you've opted in, helpful budgeting tips and course updates. You can adjust these preferences anytime in your account settings.
Information Sharing and Disclosure
We don't sell your personal information. Period. But there are specific situations where we might need to share certain data:
Service Providers
We work with carefully selected companies that help us provide our services:
- Payment processors for handling transactions
- Email service providers for course materials
- Cloud storage providers for data security
- Analytics services for improving user experience
Vendor Standards: All service providers must meet our data protection standards and are contractually bound to protect your information with the same care we do.
Legal Requirements
We may disclose information when required by Thai law or to protect our rights and the safety of our users. This includes:
- Responding to valid legal processes
- Protecting against fraud or security threats
- Enforcing our terms of service
- Complying with financial regulations
Your Privacy Rights
You have significant control over your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Information
Update or correct any personal information that's inaccurate or incomplete directly through your account settings.
Delete Your Account
Request deletion of your account and associated data. Some information may be retained for legal compliance.
Data Portability
Receive your data in a structured format that you can transfer to another service provider if desired.
Opt-Out Options
Control marketing communications and data collection preferences through your account dashboard.
Restrict Processing
Limit how we use your information in specific circumstances while maintaining essential service functionality.
How to Exercise Your Rights
To make any of these requests, contact us at privacy@elitemaxon.com or use the privacy controls in your account dashboard. We'll respond within 30 days and verify your identity before processing requests.
Data Security and Protection
Protecting your financial information is crucial. We've implemented multiple layers of security to keep your data safe:
Encryption in Transit
All data transmission between your device and our servers uses TLS 1.3 encryption, the same standard used by banks.
Encrypted Storage
Personal and financial data is encrypted at rest using AES-256 encryption with regularly rotated keys.
Access Controls
Strict employee access controls ensure only authorized personnel can access user data, and all access is logged.
Regular Security Audits
Third-party security assessments and penetration testing help us identify and fix potential vulnerabilities.
Incident Response: If a security incident occurs, we'll notify affected users within 72 hours and provide clear information about what happened and what we're doing about it.
International Data Transfers
Our primary servers are located in Thailand, but some service providers operate internationally. When your data crosses borders, we ensure it receives the same level of protection:
Transfer Safeguards
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions from relevant privacy regulators
- Corporate binding rules for multinational service providers
- Regular compliance monitoring and audits
All international transfers comply with Thai Personal Data Protection Act (PDPA) requirements and applicable international standards.
Data Retention
We keep your information only as long as necessary to provide services and meet legal obligations:
Retention Schedules
- Active Account Data: Retained while your account is active plus 2 years
- Financial Goals and Preferences: Deleted 1 year after account closure
- Course Completion Records: Retained for 5 years for certification purposes
- Support Communications: Kept for 3 years to improve service quality
- Payment Records: Maintained for 7 years as required by Thai law
When retention periods expire, we securely delete information using industry-standard data destruction methods.
Cookies and Tracking
We use cookies and similar technologies to improve your experience and understand how our services are used:
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality and security
- Performance Cookies: Help us understand which features are most useful
- Preference Cookies: Remember your settings and customizations
- Analytics Cookies: Provide insights for improving our services
You can manage cookie preferences through your browser settings or our cookie preference center. Note that disabling certain cookies might limit some functionality.
Children's Privacy
Our services are designed for adults managing their personal finances. We don't knowingly collect information from children under 18 years old.
If we become aware that we've collected information from someone under 18, we'll delete it promptly. Parents who believe their child has provided information to us should contact our privacy team immediately.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices or legal requirements. Here's how we handle updates:
- Material changes will be announced via email and account notifications
- Minor updates will be posted with revision dates
- You'll have 30 days to review significant changes before they take effect
- Continued use of our services after changes indicates acceptance
We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your data? We're here to help.
Email: privacy@elitemaxon.com
Address: 389 Maria Soi 6, Thap Yao, Lat Krabang, Bangkok 10520, Thailand
Phone: +66 2 422 1563
Our privacy team typically responds to inquiries within 48 hours during business days.